Services and other modules
Services are used with a number of other TOPdesk modules.
Module | Functionality |
|---|---|
- Service levels can be defined - Underpinning services can be linked, including supplier contract and supplier service | |
Reservations Management | - Services can be reserved as separate services or in combination with a location or object - Services can be set as a standard service for a location or object |
Self-Service Portal | - Services can be added to and requested via the Self-Service Portal |
Knowledge Base | - Knowledge items can be linked to flows |
Order Management | - Allows you to link items to flows, so they can be ordered via the Self-Service Portal |
Forms | - Forms can be linked to services as flows |
Change Management | - Change forms that have been completed via the Self-Service Portal will be registered as change requests, and can be processed via these requests |
Asset Management | - Allows you to link assets to services |
Other functionalities | |
|---|---|
Events and Actions | - Events can be created for services. - Actions can be created for services used via the Service Catalogue, as well as for services used with Reservations Management and Contract Management and SLM. |
Filters (Enterprise only) | - Operator filter: operators can only view and edit services that are available for their operator groups. - Branch filter: you can only reserve reservable services that are available for your branch |