Sending email
We recommend using your own mail server to send emails from TOPdesk. This requires an account and possibly, adjustments to the firewall rules.
TOPdesk supports three different connection types:
Basic authentication
Microsoft Graph with OAuth 2.0
Google Mail with OAuth 2.0
In case you don't have your own mail server available, use the default SaaS outgoing mail server which is preinstalled in your TOPdesk environment.
You find detailed instructions on how to connect your TOPdesk environment to your mail account in the chapter Sending email.
Sender Policy Framework
TOPdesk SaaS uses the Sender Policy Framework (SPF) to enable users to use their organization’s domain (or another specified domain) as the sender address of email messages. Some companies use SPF to identify incoming email as spam. In that case, when an email is sent from an IP address that is not listed in the sender domain’s SPF record, the email will be flagged as spam.
To enable TOPdesk to send emails from another domain, such as your organization’s own domain, you need to add ‘spf.topdesk.net‘ to the domain’s SPF record. This can be done by adding a text record within that domain’s DNS configuration. You can gather the information for this text record on a website like SPF Wizard (external).
tip
Next to ‘Your Domain’, fill in the domain of the desired mail server. Next to ‘Any domains that may deliver or relay mail for this domain’, fill in ‘spf.topdesk.net’. For the other fields, consult your organization’s domain administrator. This results in the following line, which you add as a text record to your DNS configuration: [Your domain]. IN TXT "v=spf1 mx a ptr include:spf.topdesk.net"