Reporting

We are in the process of recreating the TOPdesk reporting experience. Our goal is to provide a modern interface that aligns with industry best practices, enhancing your overall experience. So far, you could find dashboards and reports in different places within the product. We are bringing all reporting solutions to one place: the new Reporting Hub (Beta).

In the reporting hub, you can find a series of pre-defined reports designed to help you gain valuable insights and streamline your workflows more effectively. These reports are read-only, so you can analyze and process them without interfering with business data.

Keep in mind that we are gradually expanding the offering of the hub with reports.

With TOPdesk, you can report on all fields available in TOPdesk. The Report Wizard tool walks you through the process of creating the report. During the process, you can apply filters, determine which fields should be included, group the results and indicated how the report should be displayed. Additional functionalities of the Report Wizard include the option to create reports based on existing selections, as well as grouping the reports based on time span or percentile.

A few examples of reports are available here: Example reports.

Setting up reports

You can set up your own reports. You can save the reports you create, adjust them at a later stage, export them to Microsoft Excel or Adobe PDF, and publish them on the Self-Service Portal.

OData and Business Intelligence tools

Want to take your reporting a step further? Generate your own customized reports directly from the database by using the TOPdesk OData feed in combination with external Business Intelligence (BI) tools, such as Microsoft Power BI.