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Overview of phases

As an administrator, you would probably prefer not to register the same personal data about one user on two different cards. It is double the amount of work and more error prone. Therefore, we want to eliminate the need for you to maintain registration of a single person on two different cards. We need to complete the following phases in order to get there:

  1. Phase 1: Linking operator and person cards – completed

    1. Step 1: Manual linking - completed

    2. Step 2: Operator creation with a person card linked – completed

    3. Step 3: Bulk linking - completed

    important

    Since February 2026, creating or changing links for existing operators is no longer possible. A link can only be set up when creating a new operator card.

  2. Phase 2: All users have a person card - in progress – in progress

    note

    In this stage, person cards are created for operators that didn't have a person linked to them. This means that eventually every (human) operator has a linked person card. Some exceptions apply, such as API accounts. Any automatically generated person cards will have the new Caller checkbox deselected - read the chapter Hiding persons who aren't callers for more information.

  3. Phase 3: Unification of identities - coming later - coming later

What will happen to my operator accounts without a corresponding human user?

We know that there are use cases where linking an operator to a person is not so straightforward, for example in the case of suppliers, admin or consultant accounts. In phase 2, all unlinked operator accounts will get an automatically generated person card, which will contain the same login information from the operator cards, if this login information is not already used by another person card. These person cards generated by the system will not receive any extra permissions and therefore will have no rights to the SSP either. So you shouldn't worry about these affecting your usual workflows; nevertheless, linking them is a required step in the journey toward the One TOPdesk User project.

important

You don't need to link your API accounts.

Since October 2025, you can create new API accounts without a linked person, while you can no longer link API accounts. Operator accounts that have a check on the API account checkbox have automatically been converted to an API account.

Until the end of July 2026, you could manually convert an operator card into an API account card. We removed this temporary feature by now.

tip

Read more about our recommended best practices in KI 18571 on MyTOPdesk.

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