My TOPdesk
My TOPdesk is our customer portal where we can help every TOPdesk user. For those of you who are new to My TOPdesk or for reference, we briefly explain the following basic functions in this page:
News
Knowledge base
TOPdesk support
Contact information
Download files
Note
You need an account in order to visit My TOPdesk and consult its content.
Getting an account
If your organization has a TOPdesk subscription, a main contact will have a My TOPdesk account set up. This contact person handles registering all further accounts for the organization.
Reach out to your organization's main contact person and ask for an account.
The existing main contact person fills in a form to add the new person's account.
The new person can access My TOPdesk after a day.
No existing person as your main contact?
In this case, contact your account manager to arrange a new main contact.
News
Upon login, on the left side of the page, you can see the latest important news items to keep you up to date. Click on the tile to consult other news, such as what is happening with the product.
Tip
See KI 13828 on My TOPdesk on how to keep track of TOPdesk updates.
Knowledge base
The knowledge base (KB) of My TOPdesk is designed to help you quickly find answers to your questions. Here you can find individual knowledge items (KIs), which may be divided into parent and subitems, each containing detailed information.
Couldn't find your answer?
If you have consulted the knowledge base but couldn't find answers to your questions, you can contact TOPdesk support.
TOPdesk support
Logging calls
By logging calls, you can communicate with TOPdesk support in cases when you have questions about your TOPdesk environment after you couldn't find the answer in the knowledge base. For more information, see KI 13831 on My TOPdesk.
After creating a call, TOPdesk support will handle it as soon as possible. In the meantime, you can always edit or add information to your request.
Important
If your SaaS environment is unavailable, first check status on our status page. If in doubt, we advise you to contact us by telephone immediately.
To get an overview of your calls, navigate to > .
Important
You can't view change requests in this overview because these are a part of TOPdesk's internal process. You will be kept up to date of change requests by mail instead.
Contact information
To view your personal profile, navigate to your (top right of My TOPdesk start page) > .
Manage contact data for other contact persons
For an overview of all registered contact persons of your company, navigate to > . You can view, add, remove, and edit contact persons here. For more detailed instructions, see KI 6241 on My TOPdesk.
For TOPdesk SaaS, the SaaS main contact is the only one who can delete contact persons or change the contact information profile.
Change your password
Change your password for My TOPdesk by using the option on the login screen. You can use this link if you have forgotten your password for My TOPdesk, simply want to change it or if you are setting it up for the first time.
Download files
You can download files attached to calls from the call card itself. In addition, the caller who opened the call also receives them by email
You can find other files, such as licenses, at your own user information. To download these, navigate to your (top right of My TOPdesk start page) > > .