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Adding extra fields

You can add two extra drop-down lists to the Person Card, and two to the Branch Card. These four fields can then be shown in the Caller block of other TOPdesk cards.

To add extra Person fields:

  1. Enable the person fields, Extra 1 (person) and Extra 2 (person), via Module Settings > Supporting Files > Persons and Operators.

  2. Rename the fields in Module Settings > Supporting Files > Adjustable Names.

  3. Fill the fields in Module Settings > Supporting Files > Drop-down lists > Person.

  4. Add the fields to the Caller block of other TOPdesk cards via Functional Settings > Caller Block > Extra (person) fields.

To add extra Branch fields if Property Management is available:

  1. Enable the branch fields, Extra 1 (branch) and Extra 2 (branch), via Module Settings > Property Management > Branches.

  2. Rename the fields in Module Settings > Property Management > Adjustable Names.

  3. Fill the fields in Module Settings > Property Management > Drop-down lists > Branch.

  4. Add the fields to the Caller block of other TOPdesk cards via Functional Settings > Caller Block > Location data.

To add extra Branch fields if Property Management is not available:

  1. Enable the branch fields, Extra 1 (branch) and Extra 2 (branch), via Module Settings > Supporting Files > Branches.

  2. Rename the fields in Module Settings > Supporting Files > Adjustable Names.

  3. Fill the fields in Module Settings > Supporting Files > Drop-down lists > Branch.

  4. Add the fields to the Caller block of other TOPdesk cards via Functional Settings > Caller Block > Location data.

To add extra fields on additional tabs, see Defining extra tabs, fields and overviews. Those fields cannot be added to the Caller block.

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