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Accessibility statement for TOPdesk Documentation

This is a statement from TOPdesk on the accessibility of TOPdesk Documentation.

Measures to support accessibility

For TOPdesk Documentation, we included the accessibility perspective during the initial realization of this webpage. This includes designing the page, and writing and updating the content of the pages. Besides, we performed an accessibility assessment to identify possible issues, based on WCAG 2.1 Level AA.

We will actively pursue an improved compliance to WCAG 2.1 Level AA by picking up accessibility issues that are within our reach, and sharing our findings with our supplier to improve the accessibility of the documentation portal templates they offer.

Assessment approach

TOPdesk's Accessibility team performed an evaluation to assess the accessibility of TOPdesk Documentation. This evaluation has been performed with Accessibility Insights for Web (AIfW) on Chrome version 2.36.1.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. TOPdesk Documentation is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


We welcome your feedback on the accessibility of TOPdesk Documentation. Please let us know if you encounter accessibility barriers on TOPdesk Documentation via We aim to respond to feedback within 5 business days.

Technical specifications

Accessibility of TOPdesk Documentation relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML


  • CSS

  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of TOPdesk Documentation, there may be some limitations.

Various parts in our documentation portal cannot be customized to a point where they comply to WCAG 2.1 level AA. These depend on templates offered by our documentation tool supplier. We are in contact with our supplier by forwarding any accessibility issues and will update our documentation portal if a better accessible template becomes available.

View the first extensive accessibility assessment of TOPdesk Documentation. Do note that since this assessment, steps have been taken to solve various accessibility issues.

Please contact us via to report any new issues.